Recently I did a deal with a company to supply a service and things were discussed and points bought up and issues resolved and decision were made. One of these issues was a simple issue of the invoice being sent by mail and not E-mail. (My wife does not use E-mail) As it happened I recently got an E=mail saying our account has failed to be paid and the service would stop. As it happened I e-mailed back to said person and reminded them that this was in fact discussed and agreed. It would be mailed not E-mailed.
I may hear you say that's just the way of the world is today. But what has actually happened is a verbal contract has been broken. This is not only morally wrong but illegal (Verbal contracts are binding in court of law if it can be proven) but more importantly in my book it also goes to character. One of our greatest attributes as humans. A corner-stone for society our integrity and honor.
Sadly as years pass I see less and less of people with that sort of attitude of honesty and integrity and it is a dog eat dog world.